**Return and Refund Policy**
At Diyartsdecorholics, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your peace of mind.
**1. Returns**
– You may return any item purchased from us within 3 days of receiving your order.
– To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
– To initiate a return, please contact our customer service team at diyartsdecorholics@gmail.com to obtain a return authorization.
– Once your return is authorized, please securely package the item and include a copy of your order invoice or packing slip.
– You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
**2. Refunds**
– Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
– Upon approval, we will process a refund to the original payment method used for the purchase.
– Please allow 7 days for the refund to appear in your account, depending on your financial institution.
**3. Exchanges**
– If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
**4. Damaged or Defective Items**
– If you receive a damaged or defective item, please contact us immediately upon receipt.
– We will provide instructions for returning the item, and we will cover the cost of return shipping.
– Upon receiving the damaged or defective item, we will either issue a refund or send a replacement, depending on your preference and item availability.
**5. Non-Returnable Items**
– Certain items are not eligible for return or refund, including personalized or customized items and items marked as final sale.
**6. Contact Us**
If you have any questions or concerns about our return and refund policy, please contact us at diyartsdecorholics@gmail.com. Our customer service team is here to assist you and ensure you have a positive shopping experience with us.
We are a passionate team of artisans, engineers, and designers dedicated to revolutionizing DIY crafting with laser precision. Our commitment lies in empowering creators of all skill levels to bring their ideas to life through innovative laser-cut products.
Office:
F-73, Ricco, Chhitroli, Bagru, Jaipur, Rajasthan, 303007, INDIA
Mail:
diyartsdecorholics@gmail.com